Make a Booking!
Get in touch with us at hello@healthwired.com.au
Call: 0403 792 264
Email: hello@healthwired.com.au
FAQs
Get Informed
Here are some common questions about our services to help you understand the process better. Feel free to reach out if you have more specific inquiries.
✅ Are Your Services NDIS Claimable?
Every service offered at HealthWired has been carefully designed to align with the NDIS framework — meaning they are 100% claimable for eligible participants under the right funding categories. Here's how each offering fits:
💬 Text Therapy (Confidence & Connection Program)
Claimable under:
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Improved Daily Living (15_043_0128_1_3)
Receive weekly therapeutic support through personalised text-based responses from a qualified mental health practitioner. Designed to build confidence, emotional regulation, relationship skills, and independence — with NDIS-compliant documentation included every quarter.
📱 Daily Living Text Support Work (Pocket Support Work)
Claimable under:
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Core Supports – Assistance with Daily Life (01_011_0107_1_1)
Perfect for participants who want real, consistent support without someone physically in their space. This service provides up to 15 thoughtful text replies per day from a trained mental health professional — helping with daily decision-making, executive functioning, emotional regulation, and goal tracking.
🧠 1:1 Coaching Sessions (60 Minutes)
Claimable under:
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Improved Daily Living (15_043_0128_1_3)
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Or Psychosocial Recovery Coaching (07_101_0106_6_3) for participants with mental health-related disability
These sessions are great for participants working toward emotional growth, independence, social skills, or decision-making.
🌟 Dating Confidence Intensive (6-Week Program)
Claimable under:
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Social & Community Participation (09_006_0106_6_3)
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Or Psychosocial Recovery Coaching, depending on plan goals
Ideal for participants looking to build meaningful relationships, social confidence, and emotional safety in dating.
🤝 Group Workshop: “Dating With Confidence”
Claimable under:
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Social & Community Participation (09_006_0106_6_3)
Join others in a supportive group setting to learn, connect, and grow — with guidance from experienced facilitators.
📦 Digital Resources
Claimable under:
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Improved Daily Living or Core Supports, depending on their use
Downloadable tools, videos, and worksheets are designed to support specific plan goals like self-confidence, emotional regulation, social development, and daily independence.
What if I go over the weekly message limit?
We’ll gently let you know if you’re reaching your message limit, and you can choose to upgrade your support level if needed. Our boundaries help keep communication focused and sustainable for everyone.
Who replies to my messages?
Every response is written by a highly qualified mental health professional — not a bot, assistant, or call centre. You’re speaking with someone who’s trained in trauma-informed care, emotional regulation, and evidence-based strategies.
Do I need to book appointments for my text support or therapy?
No bookings required. You send messages when you need support, and we reply during scheduled support hours. It’s flexible, on your terms — and ideal for people who feel overwhelmed by traditional appointments.
Will this help with my NDIS review?
Absolutely. You’ll receive a quarterly report summarising your progress, goals, outcomes, and ongoing support needs — all aligned with your plan. This makes review time less stressful and can strengthen future funding requests.
What kind of support do you give?
Everything from emotional regulation and grounding strategies, to help wording hard messages, making decisions, planning your week, managing executive function struggles, and navigating relationships. It’s like having a calm, clear-thinking support worker in your pocket — who actually gets it.